From a constituent’s profile, you can complete several tasks:
Edit the constituent’s information
Merge the constituent with another one
Change the constituent’s account type
View and edit the constituent’s group membership
Delete the constituent’s account
Add or Edit Physical Addresses
Important: If you add secondary address, add only one of each type. For example, add a home and a work address, not two home addresses.
To add or edit a physical address:
In the constituent's account, click Profile.
Go to the Addresses section.
To add a new address:
Click Add New.
Select the Type: Home, Vacation, or Work.
In the Search for an Address text box, start entering an address. After you enter a partial address, a list of matching addresses appears.
Select an address to automatically fill the other address fields.
(Optional) Select Set as Primary Address.
To edit an existing address, click Edit next to that address.
Click Save.
Add or Edit Email Addresses
Important: If you add a secondary email address, add only one of each type. For example, add a home and a work email address, not two home email addresses.
To add or edit an email address:
In the constituent's account, click Profile.
Go to the Contact section.
Click Edit.
In the Email section, click Add Email.
Select the Type: Home or Work.
Enter the email address.
(Optional) To set this email address as the primary email address, click the star icon.
To add another email address, repeat Steps 5 through 8.
Click Save.
Add or Phone Numbers
Important: If you add a secondary phone number, add only one of each type. For example, add a home and a work phone number, not two home phone numbers.
To add or edit a phone number:
In the constituent's account, click Profile.
Go to the Contact section.
Click Edit.
In the Phone section, click Add Phone.
Select the Type: Home, Work, Mobile, or Fax.
Enter the phone number.
(Optional) To set this phone number as the primary phone number, click the star icon.
To add another phone number, repeat Steps 5 through 8.
Click Save.
Change the Constituent Status
Each constituent account has one of these statuses:
Active — Constituent is in contact with your organization
Inactive — Constituent is not in contact with your organization. Read more about this status.
Deceased — Read more about this status.
To change the constituent status:
In the constituent's account, click Profile.
Go to the Basic Info section.
Click Edit.
From the Status list, select a status: Active, Inactive, or Deceased.
Click Save. If you change the status to Inactive or Deceased, a badge appears in the profile header.
Tip: If the deceased constituent is in a household, make another member the head of household if necessary.
Manage Communication Preferences
As a best practice, let your constituents manage their own email preferences. If a constituent asks you to change their communication restrictions or email interests, you can do that in the Communication Preferences section of their profile. Read more about this.
Merge Constituents
Merge duplicate constituent records to keep your data clean. You can merge constituents if they are the same account type.
Tip: You can also merge individual or multiple constituent pairs from the Data Tools tab in the side navigation menu. For more information:
If your organization uses our Intelligent Giving Platform, read Review and Merge Duplicate Constituents in the Data Health Hub.
If you haven't upgraded to our Intelligent Giving Platform bundle, read Review and Merge Duplicate Constituents.
Before you begin:
Make sure you understand how Bloomerang CRM merges information from duplicate accounts.
To merge individuals and organizations, first change the account type to match, and then merge.
To merge constituents:
Click More.
Click Merge.
Click the constituent you want to merge, or enter a name in the Search box to find the constituent.
Warning: Merging constituents is permanent. If you merge two constituents, Bloomerang CRM cannot restore the separate records or data deleted during the merge.
(Optional) To flip the Merge This One and Keep This One accounts, click Switch Direction.
Click Merge.
Change the Account Type
You can change the account type from Individual to Organization, or from Organization to Individual. Read Change the Constituent Type to Individual or Organization.
View Current Groups
To view group membership for a constituent:
In the constituent's account, click Profile.
To view information about a group, click the group name.
For more information about groups, read Groups and Membership Groups.
Add to Groups
To add the constituent to one or more groups:
In the constituent's account, click Profile.
In the Groups section, click Add to Group.
From the Search Groups list, select one or more groups.
Click Add.
Tip: To efficiently add multiple constituents to a group, run a constituent report. You can add a report-generated list of constituents to a new or existing group.
Remove From Groups
To add the constituent to one or more groups:
In the constituent's account, click Profile.
In the Groups section, click Remove From Group.
From the Search Groups list, select one or more groups. Groups that your organization manages appear.
Click Remove.
To confirm, click Remove again.
Tip: To efficiently remove multiple constituents from a group, run a constituent report. You can remove a report-generated list of constituents from a group.
View Current Memberships
You can view a constituent's membership program and level, membership status, and renewal date on the constituent profile. For more information, read View Membership Information for Constituents.
To view current memberships:
In the constituent's account, click Profile.
Go the Memberships tile.
To view or edit membership schedule, click Edit. If you have view-only permission, click View. For information about how to edit membership schedules, view Create, Edit, or End Memberships.
Delete Constituents
If the constituent has any transactions, you must delete the transaction data before you can delete the account. To delete a constituent and transactions at the same time, you must use the Bulk Delete tool.
To delete a constituent:
In the constituent's account, click Profile.
Click More.
Select Delete.