Your kiosk is a valuable on-site tool for your fundraising efforts. The kiosk is part of the Bloomerang Fundraising mobile app for iOS and Android.
This article explains how to:
Activate a kiosk that runs on the Bloomerang Fundraising mobile app on your own device. If you use the kiosk app on a device you purchased from Bloomerang Fundraising, read Legacy Kiosk Basic Operation and Settings instead.
Access the kiosk area of the Bloomerang Fundraising app
Customize what appears on the kiosk screen
To understand what donors experience when using a kiosk, watch this video.
Qgiv by Bloomerang is now Bloomerang Fundraising! This video doesn't yet reflect the new branding and visual layout of the Bloomerang Fundraising platform. Updates are in progress, so check back soon.
Requirements
Bloomerang Support must activate kiosks before any kiosk settings appear in the Bloomerang Fundraising web application. To learn more about kiosks, email [email protected].
To use Kiosk mode in the iOS app, your nonprofit must be approved by Candid, and you must contact Bloomerang Fundraising to verify your approval. Candid approval isn't required on Android. To learn more about Candid approval, read Add Apple Pay as a Payment Method.
Before You Begin
If you haven't already, download and install the Bloomerang Fundraising mobile app.
Activate Your Kiosk
Step 1: Copy Your Activation Key
To find and copy your activation key:
Log in to the Bloomerang Fundraising web application.
Click Forms.
Click the form the kiosk is linked to.
Click Kiosks.
Find the kiosk in the list.
In the Activation column, copy the activation key. If an activation key doesn't appear here, you can regenerate a new activation key. For instructions, go to the "Regenerate an Activation Key" section on this page.
Step 2: Enter the Activation Key in the Mobile App
To enter the activation key in the app:
Log in to the Bloomerang Fundraising web application.
On the login screen, tap Access Key.
Tap Have a kiosk activation key?
In the Activation Key text box, enter the key.
Tap Activate. After you activate the kiosk, the Bloomerang Fundraising mobile app stays in kiosk mode until you tap the lock icon
and then tap Exit Kiosk.
Important: If you exit the kiosk, the kiosk deactivates. To use this kiosk again, you must regenerate a new activation key. For instructions, go to the "Regenerate an Activate Key" section on this page.
Regenerate an Activation Key
If you don’t have an activation key, or if the key you entered doesn’t work, you can regenerate a new key. You can use each activation key only once.
To regenerate an activation key:
In the Bloomerang Fundraising web application, click Forms.
Click the form associated with your kiosk.
Click Kiosks.
Find your kiosk in the list. Quick Donate kiosks have a lightning bolt icon next to their name.
Next to your kiosk, click Reactivate.
Click Yes, Reactivate It. An activation key appears.
Customize Your Kiosk
After your kiosk is activated, you can customize the design, words, and options.
To save time, you can also copy settings from one kiosk to others. For instructions, go to the "Copy Kiosk Settings" section on this page.
Important: After you change any settings for your kiosk, those changes can take 15 minutes to appear on your kiosk. To apply your changes immediately, close the Bloomerang Fundraising mobile app, which runs your kiosk, and then reopen that app.
To customize your kiosk:
Log in to the Bloomerang Fundraising web application.
Tip: You can also open kiosk settings from the form assigned to the kiosk: In the form-level navigation, click Kiosks.Click Fundraising.
Click the form you want to use with your kiosk.
Click Kiosks.
Next to the kiosk you want to customize, click Edit. Kiosks in Quick Donate mode appear with a lightning bolt icon.
On the Settings tab, enter a Title that describes your kiosk so you can tell each kiosk apart. This title doesn't appear for your donors.
A kiosk is assigned to a form when the kiosk is activated. To change the form assigned to this kiosk, click Form.
You must have kiosk permissions for the form you want to assign to the kiosk. If you have access only to the form currently assigned to the kiosk, only that form appears in the Forms list. Manage user permissions in the Settings > Users.(Optional) In the About text box, enter a description of your organization, event, or navigation items. This text appears next to your secondary logo after a donor logs in or continues as a guest.
Select your address, ZIP code, and email collection preferences: No, Optional, or Required for each. These settings don’t appear if your kiosk is in Quick Donate mode.
Do one of the following:
(Recommended for easier giving) Turn on Guest Mode so donors can give without creating an account or logging in. The options to log in or create an account stay available unless you disable Collect Address During Account Creation. If a donor logs in and already has a Bloomerang Fundraising account, their address on file is used.
Turn off Guest Mode so donors must log in or create an account before they give.
To help you decide whether to turn Guest Mode on or off, User Experience: Guest Mode Versus Non-Guest Mode shows you both experiences. The Guest Mode setting doesn't appear if your kiosk is in Quick Donate mode.
Do one of the following:
To use a prebuilt color theme, turn on Use a Qgiv Default Theme and select a theme: Blue-Green, Green, Gunmetal, or Rust.
To customize your color theme, turn off Use a Qgiv Default Theme and click Custom Theme Color. Select a color, or enter a color code in the text box, and click OK.
In the Kiosk Logos section:
Click the Upload Primary Icon and select an image file from your computer. This logo appears on both kiosk screens. If you don't upload a primary logo, a default logo appears.
Click Upload Secondary Icon and select an image file from your computer. This logo appears after a donor logs in or continues as a guest. If you don't upload a secondary logo, the primary logo appears on both screens. Image files must be 10 MB or less in size and one of these formats: .JPG, .JPEG, .PJPEG, .PNG.
The Upload Secondary Icon setting doesn't appear if your kiosk is in Quick Donate mode.
In the Receipts section, manage your receipt settings. For detailed instructions, see the "Select or Create a Receipt for Kiosk Donations" section on this page. The Receipts section doesn't appear if your kiosk is in Quick Donate mode.
Copy Kiosk Settings
To save time, you can copy settings from one kiosk to other kiosks. You can copy settings, navigation, and wording to other kiosks at the same time. The kiosk you copy must use the same donation form as the kiosks you're copying to.
Note: If you have a kiosk in Quick Donate mode, the Copy Kiosk tab doesn't appear, and you can't copy kiosk settings.
Warning: Applying copied settings overwrites the current settings on the selected kiosks. You can't undo this.
To copy kiosk settings:
Log in to the Bloomerang Fundraising web application.
Click Forms.
Click Kiosks.
Next to the kiosk you want to copy, click Edit.
Configure the options on the Settings, Navigation, and Wording tabs.
Click the Copy Kiosk tab.
Select the checkboxes for the options you want to copy.
(Optional) To select every option in a group, click Select All.
Go to the Select Kiosk section at the end of the page.
In the Please Select list, select one or more kiosks. Only kiosks connected to the same donation form as the kiosk you're editing appear in the list. You can't copy settings between kiosks attached to different forms.
Click Apply.
Select or Create a Receipt for Kiosk Donations
To select a new or existing receipt, or to create a new custom receipt:
If you haven’t already:
In the Bloomerang Fundraising web application, click Fundraising.
Click Forms.
Click the form associated with your kiosk.
Click Kiosks.
Next to the kiosk you want to customize, click Edit. The Settings tab opens.
Go to the Receipt section.
From the Choose a Receipt list, do one of the following:
Click the default receipt.
Click a custom receipt.
Click Create a New Receipt.
If you selected to create a new receipt:
Enter a Receipt Title, which appears only for your organization.
Enter a Receipt Description, which appears only for your organization.
Enter a From Name.
Enter a Reply To Email Address.
Enter an email Subject.
(Optional) Turn on Include Additional Recipients and:
In the Cc text box, enter one or more email addresses separated by a comma or semicolon.
In the Bcc text box, enter one or more email addresses separated by a comma or semicolon.
In the Receipt Body, edit or enter the text that your donors will read.
(Optional) To attach a locked PDF receipt to the standard email receipt, turn on Include PDF Receipt. A content section appears where you can enter messages or disclaimers for the PDF receipt.
Click Save Settings.
To learn more about managing and creating receipts, read Global Receipts.
Connect a Card Reader
Important: Plan time for your card reader to update. After you connect a Stripe M2 card reader, it automatically downloads an update if one is available. An update takes 5 to 15 minutes and can’t be skipped or postponed. During an update, the reader isn’t available, but it will be available again after the update completes.
To connect a card reader to your app in kiosk mode:
In the Bloomerang Fundraising mobile app, on the kiosk login screen, tap the lock icon.
Tap Card Reader.
In the Found section, look for your card reader.
Tap your card reader.
Tap Save This Card Reader.
If prompted, tap Pair to pair the reader with your device.
If “Updating” appears, that means your card reader is downloading the latest update. When “Online” appears, and the card reader status is “Connected,” your card reader is ready to use.
Exit Kiosk Mode
The Bloomerang Fundraising mobile app on your tablet remains in kiosk mode until you tap Exit Kiosk.
Important: If you exit the kiosk, it deactivates. To use the kiosk again, you must regenerate and re-enter an activation key.
To exit kiosk mode:
In the Bloomerang Fundraising mobile app, tap the lock icon.
Tap Exit Kiosk.
To confirm, tap Exit Kiosk again. The Bloomerang Fundraising login screen appears.
Reactivate Your Kiosk
Each time you exit the kiosk, it deactivates. To use the kiosk again, you must reactivate it by regenerating and re-entering an activation key.
To reactivate your kiosk:
In the Bloomerang Fundraising mobile app, click Forms.
Click the form the kiosk is linked to.
Click Kiosks.
Find the kiosk in the list.
Next to the kiosk, click Reactivate. A new activation key appears.
Change the Screen Timeout
To change the screen timeout:
Log in to the Bloomerang Fundraising mobile app.
On the kiosk login screen, tap the lock icon.
Tap Settings.
Select the Screen Timeout: 1 min, 2 min, 3 min, 4 min, 5 min, or 6 min.
Tap Confirm.
View Which Form is Connected to Your Kiosk
To view which form is connected to your kiosk:
Log in to the Bloomerang Fundraising mobile app.
On the kiosk login screen, tap the lock icon.
Tap Settings.
In the Form section, note the name of the form.
