Please note: Kiosks must be activated by a member of the Support team before you will see any kiosk settings in your control panel. If you're interested in learning more about kiosks, please reach out to [email protected].
Your kiosk is a valuable on-site tool for your fundraising efforts. In this guide, we’ll go over how to power your kiosk on and off, as well as how to adjust what appears on the kiosk screen by editing the settings from your organization’s control panel.
Please note: This article explains how to activate a kiosk using the Kiosk app on a device you purchased from Bloomerang. If you're using the Bloomerang Fundraising app on your own device, check out this article instead.
For an overview of what a donor sees when using a kiosk, check out this video.
Please note: Qgiv by Bloomerang is now Bloomerang Fundraising! This video does not yet reflect the new branding and visual layout of the Bloomerang Fundraising platform. Updates are in progress, so check back soon!
Basic Operation
Let’s get your kiosk powered on! To turn on your kiosk, press and hold the power button, located on the side of the unit.
With the unit powered on, press the Home button to get to the home screen.
To launch the Kiosk app, press the app icon on the home screen.
Activating/Reactivating a Kiosk
If you’re ever prompted for an authorization code via a status bar at the top of your kiosk screen, log in to your Bloomerang Fundraising control panel. Then, navigate to the form the kiosk is linked to.
In the form-level navigation, click the Kiosks link, and then locate the affected kiosk from the list.
The activation column will display a code for you to enter on the kiosk screen.
On your kiosk screen, click the Authorize Now button.
To authorize your kiosk, type the code that appeared in your control panel into the Enter Your Authorization Code field on the kiosk screen, then tap the Authorize button. The codes aren’t case sensitive.
Managing Kiosk Settings
To manage a kiosk’s settings, you must use the Bloomerang Fundraising control panel. A kiosk’s settings can’t be managed from the kiosk itself. Kiosks are assigned to a form before they’re shipped out. You have the ability to switch the assigned form by accessing your kiosk’s settings.
Log in to your Bloomerang Fundraising account. In the left-hand navigation, select Fundraising to be taken to a screen displaying your donation forms, peer-to-peer events, auctions, fundraising hubs, and kiosks.
Click Manage Kiosk for the kiosk you’d like to manage.
You can also access a specific kiosk’s settings by going to the control panel of the form assigned to that kiosk. From your form-level navigation, click the Kiosks item in the control panel.
Click Edit next to the kiosk you’d like to configure. You’ll see the following tabs:
In the Settings tab, you'll first enter a Title for your kiosk. The title you enter is what will display on your kiosk list in the control panel. It’s only used to differentiate between kiosks and won’t display publicly.
In the About area, you can enter a description of your organization, event, or
navigation items.
The text you enter here will show up next to your secondary logo after a user has chosen to log in or continue as a guest.
Kiosk view:
To the right of the Title, you’ll see the Form drop-down menu. This is where you’ll go when you’d like to assign a different form to your kiosk. Just click the down arrow and select the form you’d like to assign.
Please note: A user must have kiosk permissions enabled for the form they’d like to assign to the kiosk. If they only have access to the form currently assigned to the kiosk, that’s the only form they’ll see in the drop-down menu. You can manage user permissions in the Users area of your organization’s control panel.
Choose your address, zip code, and email collection preferences by using the No, Optional, and Required radio buttons. Donors operating as a guest won’t be required to enter their address.
If someone logging in already has a Bloomerang Fundraising donor account, their address on file will be used.
Next, you’ll need to decide if you want to put your kiosk in Guest Mode or not.
Putting your kiosk in guest mode will allow donors to make a donation as a guest without creating an account or logging in. The options to log in or create an account will remain available to donors in guest mode unless you've disabled Collect Address During Account Creation.
If you choose not to put your kiosk in guest mode, users must log in or create an account before they make a donation.
Appearance Settings
Once you’ve decided if you’d like to put your kiosk in guest mode, you can move on to choosing a color theme. If you’d like to use a default color theme, select one from the drop-down menu.
Examples of how each default color theme appears on the kiosk screen can be seen below.
If you’d like to use a custom theme color, click the toggle as shown. A Custom Theme Color option will appear in place of the drop-down menu.
Click the square to access a color selection tool.
Once you’ve adjusted to your desired color, click OK. If you have the color code for a certain color you’d like to use, you can enter in the field next to the # symbol. Your new color scheme should now display in the Custom Theme Color area.
In the Kiosk Logos area, the primary and secondary logo areas allow you to display images of your choosing on the kiosk screen. Use the Upload icons to add an image file from your computer.
Your image will display as follows in the image upload area. Primary and secondary logos can be changed at any time.
Kiosk view:
The primary logo will display on the login screen.
The secondary logo displays after a donor is logged in or has chosen to continue as a guest.
Please note: If you don't upload a secondary logo, the primary logo will display on both screens. If you don’t upload a primary logo, a default logo will display.
Configuring Receipts
Next, you’ll see the Receipt area. In the Choose a Receipt drop-down, you can select the default Kiosk receipt or a previously created custom receipt.
You can also create a new receipt from scratch in this area. You can reach the main Receipts area by clicking the green manage custom receipts text.
Below the receipt editing area, you'll see the Include PDF Receipt toggle.
You can turn this option on if you'd like to provide donors with a locked PDF receipt as an attachment with their standard email receipt. If you toggle the option on, an additional content area will appear in which you can enter any messages or disclaimers you'd like included on the PDF receipt.
Once you’ve configured your kiosk settings the way you’d like, click Save Settings. You may also choose to Cancel your actions.
Please note: Any changes you make to a kiosk’s settings will generally go through in about 15 minutes. You can force the changes and have them show up immediately by double-clicking the kiosk’s Home button and then swiping up on the image of the app. Reopen the app to immediately apply your changes.
Copying Kiosk Settings
If you have more than one kiosk connected to a donation form, you can update the settings, navigation, and wording for multiple kiosks at the same time.
First, click Edit for one of the kiosks you'd like to update.
Configure the options on the Settings, Navigation, and Wording tabs the way you want them.
Then, navigate to the Copy Kiosk tab.
Use the checkboxes on this page to select the options you'd like to copy to another kiosk. You can click Select All to select every option in a section.
Once you've selected all of the settings you'd like to copy, scroll down to Select Kiosk and choose which kiosks you'd like to copy the settings to.
Please note: You'll only see kiosks in this menu that are connected to the same donation form as the kiosk you're editing. You can't copy settings between kiosks that are attached to different forms.
Click Apply to copy the settings to the kiosks you've selected.
Please note: The selected kiosks' settings will be overwritten by the settings you've selected above. This cannot be undone.