When a letter is generated, a Mail interaction is created on the recipient's timeline. This interaction has a link to the letter, which can be edited and downloaded.
Edit and Reprint Letters
To edit a letter:
Go to the constituent's timeline.
Open the Mail interaction created by the letter.
In the Generated Letters section, click the letter.
On the View Letter page, click Edit Letter.
Note: If the Edit Letter button is not available, the letter cannot be edited.
Click inside the body of the letter and make your changes. You cannot add merge fields or get the letter's source code.
Click Save to update the individual letter. Only this individual letter is updated.
Click Download Letter.
Open the PDF file and print it.
Download an Individual Letter
If you need the PDF for a single letter instead of the whole letter batch:
Go to the constituent's timeline.
Open the Mail interaction created by the letter.
In the Generated Letters section, click the letter.
On the View Letter page, click Download Letter.