When a user needs help signing in to their account, you can email them a link to reset their password or create one for the first time. Send password reset links to volunteers with claimed accounts, and password creation links to volunteers with unclaimed accounts.
You can send password reset emails from the People section of your organization’s main navigation menu or from the People section inside an opportunity.
Important: To make sure your volunteers know they can trust your password reset messages and the links inside them, contact your volunteers in advance letting them know to expect the reset email.
You can send reset links individually, or through a Bulk Action. Learn more about sending password links in bulk.
Email a Password Set or Reset Request
To email a set or reset request to a Bloomerang Volunteer user:
Do one of the following:
To open a volunteer’s organization profile, click People from the side menu, and then click Volunteers.
To open a volunteer’s opportunity profile:
Click Opportunities.
Select an opportunity, or use the search box to find and select an opportunity.
In the opportunity menu, click People, and then click Volunteers.
Select Profile Details.
Click Send Password Reset or Send Password Creation.
Click Send Email.
Bloomerang Volunteer sends an email to the user with a link to set or reset their password. The link stays active for seven days.
View or Resend a Password Set or Reset Request
To confirm if a volunteer has been sent a password reset email or to resend a password link, you can view their individual message history in the Volunteer Profile.
View the Status of a Password Set or Reset Request
The email history tab on the volunteer profile shows the send history and status, so you can track if a volunteer has already received a password link. You can review the email status for individual volunteers or for a group of volunteers.
To view a set or reset request status for an individual volunteer:
From the main navigation menu, select People.
Select Volunteers.
Search for and select the volunteer you want to view.
Select Email History.
The status appears in the Delivery Status column.
Resend a Password Set or Reset Request
The Email History tab on the Volunteer Profile shows the send history and status, so you can track if a volunteer has already received a reset link.
From the main navigation menu, select People.
Select Volunteers.
Search for and select the volunteer you want to view.
Select Email History.
Next to the most recent password reset link, hover in the Details column.
Select Actions.
Click Resend.
A new set or reset link sends to your volunteer.
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