Bloomerang CRM automatically checks the primary email address on every constituent profile to see whether it can receive mail. Addresses that come back invalid or risky are marked as bad on the constituent's profile, and Bloomerang skips them automatically when you send emails.
View Email Address Information on a Constituent Profile
On the Profile page for a constituent, view:
A Bad Email Address label in the constituent header
A Bad Email Reason that explains why Bloomerang CRM marked the email address as bad
Run a Report of Bad Email Addresses
To run a report to find bad email address:
In the Include section, click Add Filter.
Search for and select Has Email Addresses.
From the Records list, select Specific Email Addresses.
In the Include section for the Has Email Addresses filter, click Add Filter.
Search for and select Is Bad.
Click Apply.
Click Apply.
Click Columns.
Search for Email Address.
Next to Bad Reason, click Add.
Click Apply.
Handle Bad Email Addresses
To handle a bad email address:
Ask the constituent whether the email address is correct.
If the constituent gives you a new email address, update their profile.
If you think the current email address is valid, do either or both of the following:
Ask the constituent to email you from that email address indicating that they would like to receive emails from your organization. Then, email [email protected] and we can remove the bad email flag.
Run the following report to make sure the constituent opened an email at that address in the last three months.
To run the report:
In the Include section, click And.
Search for and select Has Interactions.
From the Records list, select Specific Interactions.
In the Has Interactions filters, in the Include section, click Add Filter.
Search for and select Is Opened.
Click Apply.
Next to the Is Opened filter, click And.
Search for and select Date.
From the Interval list, select Previous Number of Days.
Enter
90.Click Apply.
Email [email protected] and we can remove the bad email flag.