Bloomerang CRM automatically scans primary email addresses for every constituent to validate their deliverability. Invalid and risky emails are marked as bad on the constituents' profiles and are automatically skipped when sending emails.
In this article:
View Email Address Information on a Constituent Profile
On the Profile page for a constituent, view:
A Bad Email Address label in the constituent header
A Bad Email Reason that explains why Bloomerang CRM marked the email address as bad
Run a Report of Bad Email Addresses
To run a report to find bad email address:
Create a new constituent report.
In the Include area, click Add Filter.
Click HasEmail Addresses.
Click Email Addresses and click Specific Email Addresses.
In the Email Addresses Filters section and the Include area, click Add Filter.
Click Is Bad and click OK.
Click OK.
Click Add Column, then search for and select Email Address.
Click Bad Reason, then click OK.
Handle Bad Email Addresses
To handle a bad email address:
Ask the constituent whether the email address is correct.
If the constituent gives you a new email address, update their profile.
If you think the current email address is valid, do either or both of the following:
Ask the constituent to email you from that email address indicating that they would like to receive emails from your organization. Then, email [email protected] we can remove the bad email flag.
Run the following report to verify the constituent has opened an email at that address in the last three months.
To run the report:
Under Include, click And, then search for and select Has Interactions.
Click Interactions, then select Specific Interactions.
Under Interaction Filters, under Include, click Add Filter, then search for and select Is Opened, then click OK.
Still under Include, click the green And button, then search for and select Date. Click Last Week, and select Previous number of days. Enter 90, then click OK.
Click OK.
Email [email protected] we can remove the bad email flag.