When Tap to Pay is enabled, you can quickly process contactless payments for in-person donations.
Tap to Pay is available exclusively for customers who use Bloomerang Payments. To understand how Tap to Pay works, and for requirements, read What is Tap to Pay?
Note: Tap to Pay doesn't include an option for donors to help cover processing fees. Donors who want to cover fees can increase their donation amount.
Before You Begin
Before you add donations, make sure that Tap to Pay is enabled. When you log in to the Bloomerang Fundraising mobile app, Tap to Pay enables automatically if you use Bloomerang Payments and have a compatible iPhone or Android device.
As a best practice, we recommend that you turn on your phone's Do Not Disturb setting before you process donations. If you make or receive a phone call on the device you're using to process payments, Tap to Pay is interrupted and error messages appear. If this happens, ignore the call. A few seconds after the call ends, you can continue to process the Tap to Pay donation.
Enable Tap to Pay on iOS
On iOS, you must link your Apple ID to Bloomerang Payments to use Tap to Pay. If Bloomerang Payments is connected and your device is compatible with Tap to Pay, the mobile app automatically prompts you to link your Apple ID.
Tap Continue to enable Tap to Pay, or Use a Different Apple Account to switch Apple IDs.
To link a different Apple ID to Bloomerang Payments, delete and reinstall the Bloomerang Fundraising app, and select a different Apple ID on this screen.
For the full process of Tap to Pay setup, read Manually Enable Tap to Pay.
Add a Donation and Use Tap to Pay
To add a donation and use Tap to Pay, follow the steps in this section. Your screen looks a little different depending on whether you use an iOS or an Android device.
Open the Bloomerang Fundraising mobile app.
Tap the menu icon
. Make sure you are adding a payment to the correct form. Tap My Forms, then select the form you want to use.
Tap the menu icon
again. Tap Payments.
Select a payment amount, or enter another amount in the Custom Amount text box.
If the General Payment section has a Payment Frequency question, select a payment frequency.
Enter the consumer’s contact information. The First Name and Last Name text fields are required.
(Optional) Add payment details.
(Optional) In the Additional Details section, enable communications from the organization to the consumer.
(Optional) In the Privacy Options section, choose whether the consumer’s name or gift amount displays publicly.
Tap Continue.
(Optional) If the consumer wants to help offset processing fees, enable GiftAssist.
In the Payment Method section, tap Card Reader, and then tap Tap to Pay. If the Card Reader option has a button stating Add Card Reader instead, tap Add Card Reader and follow the steps in Manually Enable Tap to Pay.
On the payment screen:
If you're using an iPhone, ask the donor to hold their card or device horizontally against your iPhone screen.
If you're using an Android phone, ask the donor to hold their card or device against the back of your phone.
If nothing happens when the donor taps the card or device, follow the steps in Troubleshoot Tap to Pay.