Getting Started
If you're new to Bloomerang CRM, watch our New User Orientation in Bloomerang Learning and read Getting Around Bloomerang CRM. You can sign up for other free Bloomerang Learning courses too.
Resources
When you are signed into the Bloomerang CRM web app, the Help menu provides quick access to help resources and the Features Portal:
Help Center: Read online help articles and documentation about using Bloomerang CRM.
Bloomerang Learning: Complete on-demand educational learning paths and self-paced courses about using Bloomerang products.
Feature Suggestions: Submit and track your ideas for how we can improve Bloomerang products, or vote on suggestions made by other Bloomerang users.
Refer a Friend: Refer a friend or colleague to Bloomerang through our referral program.
Product Updates: Read recent and past updates to Bloomerang’s products in our changelog.
Ask Bloomerang Chat
Bloomerang Chat starts with AI and gives you answers that include links to help center articles. If you need more help, Bloomerang Chat will connect you to a person on our Support team.
You can use Bloomerang Chat from anywhere within the Bloomerang CRM web app:
Log in to Bloomerang CRM.
In the lower left corner from anywhere in the Bloomerang CRM web app, click the Chat speech bubble icon.
The chat window expands.Ask Bloomerang Chat your question.
If you need more help:
During business hours, Bloomerang Chat will connect you to a person on our Support team.
Outside business hours, please leave a message with your first name, last name, and email address, and a Bloomerang Support Agent will respond by email during business hours.
Read Try Bloomerang Chat in Bloomerang Help Center Tour and Tips for more information about Bloomerang Chat.
Support Hours
Bloomerang Support hours are 9am to 8pm EDT/EST Monday through Friday.
Tips for Working With Support
There are a few things that you can do to help Bloomerang Support help you faster:
Provide the email address you use for your Bloomerang CRM account.
Share your goal. What are you trying to accomplish?
Be specific. For example, if you are having trouble with a report named "Monthly Donors," include the report name in your question or notes.
Include a screenshot. You are able to attach files to all requests submitted by chat, email, or web form.
Support can't see your screen, so please help direct us to what you see. Your description doesn't need to be perfect. Just do your best. Including your navigation steps can be very helpful.
Related
About Bloomerang Learning (Help article)
Bloomerang Learning (Website)