You can view analytics and monitor participation for automations. Each automation includes real-time and historical data:
Constituent counts — The number of times constituents entered, completed, or exited the automation, and the number of times constituents are currently within the automation
Constituent lists — The list of constituents for each constituent count
You can view constituent counts and lists for running, paused, and archived automations. The Entered, Exited, and Completed metrics are cumulative, which means they never return to zero, even if you pause or archive the automation.
For information about automation email analytics, read View and Manage Automation Emails.
How It Works
Constituent Counts
Each automation has its own constituent counts:
Entered — Number of times constituents entered this automation
Within — Number of constituents currently within this automation
Exited — Number of times constituents left this automation before completing all the steps
Completed — Number of times constituents completed all the steps
A count increases each time a constituent has that status for the automation. Counts reflect the number of status events, not the number of individual constituents. For example, if a constituent enters the same Next Donation automation twice, the Entered count increases by two, even though it’s the same constituent.
Constituent Lists
Constituent lists show you who participates in each automation and their status:
Constituents Entered — All constituents who have entered this automation.
Constituents Completed — Only constituents who completed this automation
Constituents Within — Only constituents who are currently within this automation.
Constituents Exited — Only constituents who exited this automation
Each list includes the constituent’s name, status, and the date they entered the automation. A transaction amount also appears if the automation is based on a donation payment. In the Constituents Entered and Constituents Within lists, you can click 
Remove Constituents to remove constituents currently within this automation.
Constituents can appear multiple times in a list. For example, Avery makes two donations in April on different dates. Both donations qualify Avery to enter the same Next Donation automation. This automation has several actions that span one month.
This means that Avery is currently within this automation twice (at different steps) and appears twice in the Entered and Within lists:
View Constituent Counts
To view constituent counts for an automation:
Click Communications.
Click Journey Automation.
Click the automation. Constituent counts appear.
To refresh these counts, click Refresh
.
View Constituent Lists
To view constituent lists for an automation:
Click Communications.
Click Journey Automation.
Click the automation. Constituent counts appear.
To view a list of constituents who entered this automation, click Entered.
To view a list of constituents who are currently within this automation, click Within.
To view a list of constituents who exited this automation before completing all the steps, click Exited.
To view a list of constituents who completed every step in this automation, click Completed.