The support user is used by the Bloomerang Support team to access your database if you need assistance. Only Bloomerang staff can access your database with this user account, and it is typically only accessed whenever we are troubleshooting an issue.
You will see the support user in the Users area of your database, which is in Settings.
The support user account will be something like “databasename.support”.
If this user is currently deactivated and you need help from Bloomerang Support, you can activate the user.
To activate the support user:
Click Settings.
Click Users.
Click the username.
Select Active.
Click Save.
The user name changes from gray to blue in your list of users, which indicates that it is active.