To view a complete record of the sync, view a log summary or download a .CSV log file. You might do this to troubleshoot an issue.
The log summary includes:
Overview: The date range you selected and the log type
Sync Type: Total number of manual syncs, automatic syncs, and all syncs; total number of setting configuration changes
Log Summaries: Total number of Update or Create log entries, No Changes Made log entries, and errors
The .CSV log file includes:
Start and End Date/Time: When the sync started and ended
Log Type: Error, Update or Create, or No Change
Sync Direction: To or from Bloomerang Volunteer
Attribute Getting Synced: Users (Bloomerang Volunteer), Hours Worked (Bloomerang Volunteer), or Constituents (Bloomerang CRM)
Were errors detected? Yes or No
Type of error: Description of what caused the error
New records to be created: 0 or more
Actual records created: 0 or more
Existing records to be updated: 0 or more
Actual records updated: 0 or more
Sync type: Manual or Automatic
Sync initiated by: Email address of the person who started the sync (for manual syncs), or the name of your Bloomerang Volunteer organization (for automatic syncs)
Technical Log Results: What happened as a result of the sync. Examples: “Sync Complete,” “Contact Updated,” “No records found requiring creation or update.”
To view the log summary, and to download a log file:
Open your organization. If you are in more than one organization, open the organization where you want to view and download logs.
On the organization home page, click Integrations.
On the Bloomerang CRM tile, click Edit Settings.
In the Sync Status section, click View Logs.
Select All Dates, Is On, Is Before, Is After, or Is Between.
For the total number of syncs, configuration changes, log changes, and errors, select Preview Log Summary.
Select OK.
For a complete list of log entries, select Download.
A file named Integration_logs.csv file downloads to your computer.