To view a complete record of the sync, view a log summary or download a .CSV log file. You might do this to troubleshoot an issue.
The log summary includes:
Overview: The date range you selected and the log type
Sync Type: Total number of manual syncs, automatic syncs, and all syncs
Log Summaries: Total number of Update or Create log entries, No Changes Made log entries, and errors
The .CSV log file includes:
Start and End Date/Time: When the sync started and ended
Log Type: Error, Update or Create, or No Change
Sync Direction: To or from Salesforce
Attribute Getting Synced: Users (Bloomerang Volunteer), Hours Worked (Bloomerang Volunteer), or Contacts (Salesforce)
Were errors detected? Yes or No
Type of error: Description of what caused the error
New records to be created: 0 or more
Actual records created: 0 or more
Existing records to be updated: 0 or more
Actual records updated: 0 or more
Sync type: Manual or Automatic
Sync initiated by: Email address of the person who started the sync
Integration ID
Technical Log Results: What happened as a result of the sync. Examples: “Sync Complete,” “Contact Updated,” “No records found requiring creation or update.”
To view the log summary, and to download a log file:
Open your organization. If you are in more than one organization, open the organization where you want to view and download logs.
On the organization home page, click Integrations.
On the Salesforce tile, click Edit Settings.
In the Activity Logs section, select which type of log to view:
All Log Types
Only Update or Create Logs
Only Error Logs
Click View Logs.
Select the date range: All Dates, Is On, Is Before, Is After, or Is Between.
To view the total number of log entries in each category, click Preview Log Summary.
To view a complete list of log entries, click Download.
A file named Integration_logs.csv file downloads to your computer.