After you close a form, auction, or peer-to-peer campaign, some of your supporters might still try to view that page. This can happen when supporters click an old link from an email, website page, browser bookmark, mailer, or QR code.
As a best practice, redirect those supporters to a useful page, such as your current giving form, homepage, next campaign, or a thank-you page. A redirect makes sure your supporters always have a seamless path to support your mission.
You can redirect people who view these types of closed forms:
Standard donation forms
Auction forms
Peer-to-peer forms
Note: You can’t set up a redirect for event registration forms.
How It Works
In the settings for your donation form, auction, or peer-to-peer campaign, you enter the URL (the link) you want visitors to view.
After you set that up:
When a supporter visits a closed form, they’re automatically redirected to the URL you entered. They never see the closed form.
For standard donation forms, the redirect takes effect only when the form is closed. When your form is open and accepting donations, the redirect has no effect.
For auctions, the redirect takes effect only when the auction is closed, ended, or both, depending on the settings you select. Otherwise, the redirect has no effect.
For peer-to-peer campaigns, the redirect takes effect only when the campaign is closed, ended, or both, depending on the settings you select. Otherwise, the redirect has no effect.
If you embedded the form on another web page, that page keeps its closed message instead of redirecting, because the redirect applies to the form's own web address.
Before You Begin
Make sure the website page you plan to redirect your supporters to is published and accessible.
Redirect Visitors Who View Closed Standard Donation Forms
To redirect visitors who view closed standard donation forms:
Click Forms.
In the Standard Donation Forms section, click your form.
Click Form Settings.
In the General Settings section, turn on Redirect Visitors When This Form is Closed.
In the Redirect URL box, enter the full web address where you want to send visitors. The address must start with
http://orhttps://, such ashttps://www.example.org/donate.
Click Save Form Settings.
Redirect Visitors Who View Closed or Ended Auctions
To redirect visitors who view closed or ended auctions:
Click Forms.
In the Auction section, click your form.
Click Auction Settings.
In the Event Information section, turn on either or both of these options:
Redirect Closed Auctions: To redirect visitors when your auction's status is Closed.
Redirect Auctions That Have Ended: To redirect visitors after your auction's end date passes. For this option to work, you must also set an end date for your auction.
In the Redirect URL box, enter the full web address where you want to send visitors. The address must start with
http://orhttps://, such ashttps://www.example.org/donate.Click Save Event.
Redirect Visitors Who View Closed or Ended Peer-to-Peer Campaigns
You can turn on the option to redirect visitors who try to view peer-to-peer campaigns that are closed or ended.
To redirect visitors who view closed peer-to-peer campaigns:
Click Forms.
In the Peer-to-Peer Fundraising section, click your peer-to-peer form.
Click Campaign Settings.
In the Campaign Information section, turn on Redirect Campaigns That Have Been Closed or Have Ended.
Select one or both of these options:
Redirect Closed Campaigns
Redirect Campaigns That Have Ended
In the Redirect URL box, enter the full web address where you want to send visitors. The address must start with
http://orhttps://, such ashttps://www.example.org/donate.Click Save Campaign Settings.
Test a Redirect
To preview what visitors will experience, open the closed form's web address in a private or incognito browser window.