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How do I cancel/delete a recurring donation?

Updated over 2 weeks ago

Navigate to Recurring Payments under Reporting in your left-hand navigation

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Locate the recurring ID you wish to delete. Click the Recurring ID in the table, then click Cancel Payment at the top of the screen.

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A pop-up will appear asking you to confirm that you'd like to delete the payment.

Once a recurring payment is cancelled, it cannot be resumed. If the donor wishes to continue supporting your organization via a recurring payment, they will need to visit your donation page and set up a new payment.

Take a look at this article for more information on managing recurring donations!

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