On the Payment Failures dashboard, view:
A list of all unresolved failed payments in your database, with a link to each failed payment
Total revenue at risk for this fiscal year
Total revenue recaptured for this fiscal year
What is a Failed Payment?
A failed payment can happen for a donation, pledge, or membership schedule that automatically processes with a credit card. This includes digital wallet payments (Apple Pay, Google Pay, PayPal, and Venmo) processed in Bloomerang CRM.
A payment appears in the Unresolved Payment Failures list when:
The last attempted payment was unsuccessful.
The last attempted payment was during the current fiscal year.
The schedule has an end date after today.
How Will I Know a Payment Failed?
Bloomerang CRM shows you a bell notification when an autoprocessed card payment fails for a recurring donation, pledge, or membership.
How Do I View and Resolve Failed Payments?
To view and resolve failed payments, click the notification bell, and then click the payment failure notification. For detailed information, read Resolve Credit Card Payment Failures.
How Do Failed Payments Affect Revenue?
On the Payment Failures dashboard, two totals show you how failed and recaptured payments are affecting your revenue this year.
Fiscal Year (FY) Revenue At Risk
To calculate the FY Revenue At Risk total, Bloomerang CRM:
Adds current failed payments from autoprocessing credit cards plus all future payments in this fiscal year for those recurring donation, pledge, and membership schedules.
Divides the sum by the total projected recurring revenue for this fiscal year.
For example, two months are left in the fiscal year. A $10 payment fails, which means $20 is at risk for the fiscal year ($10 over two months). The total projected recurring revenue for this fiscal year is $1000. The FY Revenue At Risk totals shows $20 at risk.
Fiscal Year (FYI) Revenue Recaptured
To calculate the FY Revenue Recaptured total, Bloomerang CRM:
Adds total dollars retained that could have been lost if payment failures were not resolved. The retained dollars are from recurring donation, pledge, and membership schedules with any payment method.
Divides by the total projected at-risk recurring revenue for this fiscal year. For each recurring donation, pledge, or membership schedules, the projected at-risk recurring revenue starts from the first failed payment.
For example, you resolve a $10 payment failure for the last two months in the fiscal year. This means you recapture $20 that was at risk this fiscal year. The total projected at-risk recurring revenue for this fiscal year is $20. The FY Revenue Recaptured total is $20.