Undo a split payment by refunding or removing it. Refunding a split payment keeps a record of the original payment and adds a refunded transaction to the constituent's timeline. Removing a split payment erases the specific split payment record. Credit card transactions can be refunded but not removed.
To refund or delete a donation:
Go to the constituent's timeline.
Click on the appropriate split payment entry.
To refund the payment:
Select Actions > Refund Payment.
Warning: Refunding credit card and EFT transactions processed through Bloomerang will refund the full amount of the gift.
(Optional) Enter a reason for the refund.
Click Update.
To remove a split payment:
Within the split payment, click the payment you want to remove.
Remove any attachments.
Click Remove Split.
Click Yes.
Distribute the remaining amount of the payment, then click Save. If there is only one transaction remaining after removing a split, it will show on the timeline as a non-split payment of the remaining transaction type. In the example above, if the $50 donation was removed as a split and added to the pledge payment, upon saving the timeline would show the $100 pledge payment.