When you send emails in Bloomerang Volunteer, the sender address is [email protected] by default.
You can change the From Sender or Reply-To email address. For example, use a custom address from your organization’s domain. Or, use an address from a mailbox provider such as Google or Yahoo.
Using a custom sender address helps volunteers recognize your organization as the sender. Volunteers are more likely to open your message and less likely to mark it as spam.
Requirements for Reply-To Addresses
Reply-To can be an email address from:
A mailbox provider such as Google or Yahoo
Your organization’s domain
To use a different Reply-To email address, you must first verify it. When you verify an email address, you click a link we send you, which confirms you own the address.
Requirements for From Sender Addresses
From Sender must be an email address from your organization’s domain. You can’t use an email address from a mailbox provider such as Google or Yahoo.
To use a different From Sender email address, you must complete two steps:
Authenticate your organization’s domain in Bloomerang Volunteer. We’ll walk you through this technical task, but you might need a little help from your IT support provider.
Verify an email address from your authenticated domain. We’ll send you a link to click, which confirms you own the address.
Change the From Sender or Reply-To Address
To change the From Sender or Reply-To address:
If you are in more than one organization, make sure you are in the right one.
Do one of the following:
For organization-wide templates, click Communications from the side menu, and then click Templates.
For opportunity-specific templates:
Click Opportunities.
Select an opportunity, or use the search box to find and select an opportunity.
In the opportunity menu, click Communications, and then click Templates.
On the Templates page, click Take Action next to the template you want to edit.
Click Edit Template.
Select a From Sender address. Only email addresses with the status Fully Verified appear, which are verified email addresses from an authenticated domain.
To select a different Reply-To address:
Clear the Use This Email as the Reply-to Address check box.
Select a Reply-To address.
Email addresses with the status Partially Verified or Fully Verified appear, which are any verified email addresses.
Do one of the following:
To save your changes as a new template:
Click Save as New.
Enter the Template Title.
(Optional) Enter a template Description.
In the Share Settings list, select Public or Private.
(Optional) Click the Add to Folder drop-down list and select a folder.
Click Save.
To save changes on the existing template, click Save Changes.
Note: This option is only available for custom templates. You cannot edit default system templates.
Send Emails from a Verified Email Address
To send email messages from a verified email address, go to the Volunteer List for your organization or opportunity.
For instructions, read Send Custom Email Messages.