When you send emails in Bloomerang Volunteer, the sender address is [email protected] by default.
You can change the From Sender or Reply-To email address. For example, use a custom address from your organization’s domain. Or, use an address from a mailbox provider such as Google or Yahoo.
Using a custom sender address helps volunteers recognize your organization as the sender. Volunteers are more likely to open your message and less likely to mark it as spam.
In this article:
Requirements for Reply-To Addresses
Reply-To can be an email address from:
A mailbox provider such as Google or Yahoo
Your organization’s domain
To use a different Reply-To email address, you must first verify it. When you verify an email address, you click a link we send you, which confirms you own the address.
Requirements for From Sender Addresses
From Sender must be an email address from your organization’s domain. You can’t use an email address from a mailbox provider such as Google or Yahoo.
To use a different From Sender email address, you must complete two steps:
Authenticate your organization’s domain in Bloomerang Volunteer. We’ll walk you through this technical task, but you might need a little help from your IT support provider.
Verify an email address from your authenticated domain. We’ll send you a link to click, which confirms you own the address.
Change the From Sender or Reply-To Address
To change the From Sender or Reply-To address:
Go to your organization or opportunity settings.
Click Email Communications.
Click Template Library.
Next to the template, click Take Action.
Click Edit Template.
Select a From Sender address. Only email addresses with the status Fully Verified appear, which are verified email addresses from an authenticated domain.
To select a different Reply-To address:
Clear the Use This Email as the Reply-to Address check box.
Select a Reply-To address.
Email addresses with the status Partially Verified or Fully Verified appear, which are any verified email addresses.
Click Save Changes.
Send Emails from a Verified Email Address
To send email messages from a verified email address, go to the Staff list at the Organization or Opportunity level.
For instructions, read Send Custom Email Messages.